Return and refund policy

Return

We accept returns within 30 days of purchase. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please contact us at [support@votre-boutique.com] to initiate the return process.

Refunds

Once your return has been received and verified, we will notify you whether or not your refund request has been accepted. If approved, your refund will be processed according to the payment method used at the time of purchase. Shipping costs are not refundable.

Exceptions

Promotional items or personalized products cannot be returned or refunded, except in the case of a manufacturing defect.